Frequently Asked Questions

ldgame requires a valid Philippine government-issued ID to verify your identity and confirm you are 21 years of age or older. Accepted documents include:

• PhilSys National ID
• Philippine Passport
• SSS ID or UMID
• Driver's Licence (LTO)
• PRC ID
• Voter's ID

You may also be asked to submit a selfie holding your ID and a proof of address (such as a utility bill or bank statement dated within the last 3 months). KYC verification is typically completed within 24 hours on business days.

No. ldgame strictly enforces a one-account-per-player policy. Each player is permitted only one registered account. Creating duplicate accounts is a violation of ldgame's Terms & Conditions and may result in the suspension of all associated accounts and forfeiture of any balances. If you have forgotten your login details, use the password reset function or contact our support team.

On the ldgame login page, click "Forgot Password?" and enter the email address associated with your account. You'll receive a password reset link within a few minutes. Check your spam or junk folder if it doesn't arrive in your inbox. The reset link is valid for 30 minutes. If you continue to have trouble accessing your account, contact our support team via live chat and we'll assist you after verifying your identity.

Some details — such as your contact number and address — can be updated directly in your Account Settings. However, changes to your legal name or date of birth require you to contact our support team and submit supporting documentation, as these are tied to your KYC verification. ldgame processes such requests within 3–5 business days.

ldgame supports the most popular payment methods used by Filipino players:

• E-wallets: GCash, PayMaya
• Banks: BPI, BDO, Metrobank

All transactions are processed in Philippine Peso (₱ ). ldgame does not currently accept cryptocurrency or international credit cards.

The minimum deposit at ldgame is ₱100 for e-wallet methods (GCash and PayMaya) and ₱500 for bank transfers (BPI, BDO, Metrobank). Deposits via GCash and PayMaya are typically credited to your ldgame account instantly. Bank transfers may take up to 1 business day to reflect depending on your bank's processing schedule.

Withdrawal processing times at ldgame depend on your chosen method:

• GCash / PayMaya: Usually within 1–24 hours after approval
• BPI / BDO / Metrobank: 1–3 business days

Before your first withdrawal, your KYC verification must be fully approved. The withdrawal method must also match the payment method used for your deposit. ldgame processes withdrawal requests during business hours, Monday to Saturday.

Common reasons for withdrawal delays include:

• KYC verification is still pending or incomplete
• Active bonus wagering requirements have not yet been met
• The withdrawal amount exceeds your daily or weekly limit
• Additional security verification is required for large withdrawals
• Bank processing delays outside ldgame's control

If your withdrawal has been pending for more than 3 business days, please contact our support team via live chat with your transaction reference number and we'll investigate promptly.

ldgame does not charge any fees on deposits. For withdrawals, ldgame also does not impose platform-side fees. However, your bank or e-wallet provider may apply their own transaction charges — please check with GCash, PayMaya, BPI, BDO, or Metrobank directly for their applicable fees.

After completing registration and KYC verification, make your first qualifying deposit and the welcome bonus will be credited to your account automatically. The minimum qualifying deposit amount and bonus percentage are displayed on the current promotions page. Make sure to read the full bonus terms before depositing, as wagering requirements and eligible games apply.

A wagering requirement (also called a playthrough requirement) means you need to wager the bonus amount a certain number of times before you can withdraw winnings derived from that bonus. For example, a ₱500 bonus with a 20x wagering requirement means you need to place a total of ₱10,000 in qualifying bets before the bonus converts to withdrawable cash. Not all games contribute equally — slots typically contribute 100%, while table games may contribute less. Full details are in each bonus's terms.

Yes. If you prefer to play without bonus funds and their associated wagering requirements, you can opt out of bonus offers in your Account Settings under "Bonus Preferences." Once opted out, future deposits will not automatically trigger bonus credits. You can re-enable bonus eligibility at any time from the same settings page.

ldgame offers a wide selection of online casino games tailored for Filipino players, including:

• Slots — hundreds of titles from leading providers
• Live Casino — real dealers via MG Live, including baccarat, roulette, and blackjack
• Bingo — online bingo rooms with multiple game variants
• Lucky Neko — a popular Asian-themed slot series

The full game library is accessible after logging in to your ldgame account.

Yes. ldgame is fully optimised for mobile play on both Android and iOS devices. You can access the full game library directly through your mobile browser — no app download is required, though a dedicated app may be available. A stable internet connection (4G/LTE or Wi-Fi) is recommended for the best experience, especially for live casino games.

Yes. All games on ldgame use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes. Game providers on the ldgame platform are subject to independent auditing and testing. Live casino games are streamed in real time from professional studios with trained dealers, providing full transparency. ldgame operates within the PAGCOR-regulated Philippine online gaming framework.

ldgame provides a full suite of responsible gaming tools accessible from your Account Settings:

• Deposit Limits — set daily, weekly, or monthly caps
• Loss Limits — cap how much you can lose in a given period
• Session Time Reminders — get notified after a set play duration
• Cooling-Off Periods — temporarily suspend your account for 1, 7, or 30 days
• Self-Exclusion — permanently close your account

All tools are free and take effect immediately. For more information, visit our Responsible Gaming page.

To self-exclude, log in to your ldgame account, go to Account Settings → Responsible Gaming → Self-Exclusion. Confirm your identity and acknowledge the terms. Your account will be suspended immediately and you will receive a confirmation email. Any remaining real-money balance will be returned to your registered payment method within 5 business days. If you cannot access your account, contact our support team via live chat and we will action the exclusion on your behalf without delay.

The minimum age to register and play at ldgame is 21 years old. This is a strict requirement under Philippine law and PAGCOR regulations. All accounts are subject to mandatory KYC age verification. Any account found to belong to a player under 21 will be immediately suspended and all funds returned. There are no exceptions to this rule.